IMPORTANT INFORMATION
This page has information which relates to the professional service I provide including confidentiality and privacy, contact outside of scheduled sessions and addressing concerns or complaints
Confidentiality
I have a legal responsibility to ensure client confidentiality, including to protect client’s privacy by not revealing the contents of counselling. This extends to any client records which must be kept securely.
Everything you share with me in the course of our work together will be treated as highly confidential. However, there are a few circumstances in which I may be required to break confidentiality which will be discussed with clients at the start of our work together.
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As a Counsellor/Therapist, I also am required to report situations where I believe that Child Abuse or neglect may be occurring.
Contact outside of scheduled sessions
You can contact me via email or phone outside of scheduled sessions to discuss practical arrangements in relation to booking or changing sessions or related matters, or for brief contact relating to your personal situation or needs. Support exceeding 15 minutes will be charged at the applicable rate based on the time we spend together.
If you are faced with an emergency in between sessions, please contact the appropriate emergency service including:
Calling 000 if you are in a life-threatening situation
Lifeline on 131114 for 24-hour crisis support and suicide prevention services
1800RESPECT for 24-hour confidential information, counselling and support for people impacted by sexual assault, domestic or family violence and abuse
Other South Australian mental health services - https://www.sahealth.sa.gov.au/wps/wcm/connect/Public+Content/SA+Health+Internet/Health+services/Mental+health+services/
If you have a concern or complaint
My goal is to provide you with a professional service, however, if you are not happy with any aspect of the support I provide, please speak to me and I’ll try to address your concerns.
If you have any questions about the information about or would like to discuss any matter relating to our professional counselling/therapy relationship, please speak to me.